Sales Leaders, Ditch Your Outdated Ideas about Hiring

Image via FreeDigitalPhotos.netA lot of sales leaders let old myths about hiring get in the way of finding superstar candidates.

The myths I’m talking about are based on the idea that certain characteristics or qualities can magically help you identify your next top performer among a pool of potential hires. For example, how many times have you heard people endorse job candidates by saying things like:

“He’s a hunter.”
“She’s a great networker.”
“He’s an ‘activity’ guy.”
“She’s a road warrior.”
“She used to be an athlete.”
“He’s a cold calling animal.”

These things are all well and good, but something about the language reminds me of the book Moneyball, in which baseball scouts would make decisions about players based on assessments like, “He passes the eye candy test. He’s got the looks, he’s great at playing the part.” Again, I’m not saying these things are negative. But can you really tell how good a player someone will be from the fact that he somehow looks the part?

As a sales leader, do you really want to make a hiring decision based on the fact that someone has been described as an “activity guy” or has a background in sports? It’s awesome if a candidate used to be an athlete (I used to be one, myself). He or she is probably very competitive and has thick skin. These are two traits that help a lot in sales – but those aren’t the only traits you need to be successful in a sales position, and they’re no guarantee that a former athlete will succeed in your particular selling environment.

Sales managers tend to get hung up on these myths because they have no real idea about what makes their top performers tick. As Moneyball showed, however, a methodology can help you assess new hires more accurately and change the game. In my organization, for example, we identified the Top Performer personality traits of our most successful reps as:

  • Listens well, but can also engage in two-way dialogue.
  • Offers a unique perspective and is intellectually curious.
  • Is comfortable discussing money and can push the customer.
  • Understands the customer’s business and can identify economic drivers.

I put this to the test by giving the Top Performer personality survey to my entire organization. No surprise that our top reps matched the personality traits of the Top Performer. Now I have a real way to identify and measure top reps – and I can hire an army of them.

As a sales leader, you have to watch out for descriptions of potential hires that are just empty words. Hunter. Networker. What do these words really mean? Dig a little deeper so you can identify whether or not a candidate has the specific traits that track to success in your organization. When you use methodology instead of myth, you’ll be able to spot the true gems.

Mike Nelson
Mike Nelson is Vice President of Sales at ON24, a cloud-based Virtual Communication software provider. He has more than 15 years of sales and business development experience in the SaaS, Cloud Software industry, with a focus on Enterprise as well as Channel. He was recently a featured expert during a Webinar on sales enablement strategies.

New Sales Conversations Helped Us Regain Our Competitive Edge

Often it’s difficult to realize and accept that changing your business approach could be beneficial or necessary – especially if your company is well-established and an industry leader.

Thanks to changing healthcare regulations and growing competition, we at Philips Respironics (a Fortune Global 500 company) recently found our dominance as the leading providor of sleep apnea products challenged for the first time in more than 30 years. We realized we needed to do something different and break out of our traditional mold – we had to elevate our messaging, positioning, and training and help our sales representatives differentiate in a competitive market.

First, we reached out to The Corporate Executive Board (CEB), which had published research about the importance of differentiating sales messaging from marketing messaging to see if they knew of any companies that could help us accomplish this task. The CEB referred us to Corporate Visions, Inc., who then helped us reassert authority in our market by shifting our approach to sales conversations.

Historically, our sales conversations focused on our individual products, their features, and pricing. Corporate Visions helped us realize that promoting these features didn’t differentiate us in the eyes of the customer, and that our solutions blended with those of our competitors. We needed to create differentiated messages focused on how our products solve the unique challenges of our customers and how we can help them to meet their business goals.

After completing a series of positioning and training workshops (and training sessions for in-house trainers and sales managers) our salespeople took their new skills and messaging to the field. Just four months after the initial deployment, third-party measurement company BeyondROI surveyed 87 members of our sales force that participated in the messaging and training workshops to determine the quantifiable results. The impact was almost unbelievable:

  • We generated a 10-fold return on specific deal closings and our overall sales pipeline.
  • We realized a $4.6 million impact on new business deals and a $1.4 million impact on won deals.

Tellingly, salespeople who were classified as “high adopters” (those who use the new messaging/skills more than 70 percent of the time) saw a nearly 5 percent increase in their monthly quota performance, whereas “low adopters” (those who applied the new messaging/skills only 43-64 percent of the time) saw a less than 1 percent increase in their monthly quota performance. High adopters also had an average deal size of $82,128 – double that of low adopters.

While altering our business approach was not comfortable or easy, elevating our sales messages and updating our delivery had an irrefutable, positive impact on our overall sales. It awakened our sales force, helped us differentiate, and positioned us to successfully reign as the market leader for another 30 years.

Susan McGinnis Philips Respironics resized 600Susan McGinnis is a Senior Corporate Sales Trainer at Philips Respironics

Managing Sales Team Talent: How to Help Reps at Any Level Sell More

By Nancy Martini

One of the most difficult challenges any manager faces is helping an employee improve performance. Creating a high performance sales team is even more complex. A typical sales team includes a number of top producers (10-20% of the team); these are the folks who crank out the numbers month after month — either with incredible skills, sheer effort, or a combination of brains and brawn. The middle group (60-80%); often includes reps who are adequate but not yet reaching their potential — various reasons get in the way, from confidence, to commitment, to limited skills or motivation. Finally, there is the small group (10-20%) of those struggling with the position and trying to figure it all out — they may or may not make it. Ultimately it’s up to the sales manager to drive the performance of the entire team, fortunately (as I discuss in my new book) science can help determine the exact scenario and who needs what.

scientific selling resized 600

As a manager it’s important to look first at the relationship between the reps’ sales skills and their actual sales results. There are four science-based scenarios that occur to help diagnose and guide you for accurate coaching.

The “Muscle” Scenario: High sales results, Low sales skills.
These are top producers who get the job done, but likely in their own way. Their success may come from years of experience, superb product knowledge, or they’re simply extremely hard workers. The good news is, they get superior results. The bad news is how they do it. A rep with high sales and low skills tends to be highly reliant on a single muscle (for example closing skills, presentation skills or questioning skills). They are most likely working inefficiently. By building other muscles, they could potentially increase their performance and efficiency substantially. Most top producers are all over increasing skills that can help create more sales; managers tend to shy away with a fear of messing with success. Gather the sales skills assessment data and dive in; this effort is well worth the return.

The Execution Scenario: Low sales results, High sales skills
These are the folks who know what to do but have trouble executing on that knowledge. They’ve attended the sales training, they even get it, but they just have a block getting it done. We all know the old adage “the knowing-doing gap” and this the classic issue in this scenario. It may be from lack of confidence, lack of drive, or simply lack of coaching but this rep needs help with the “doing.” In this scenario, a focus one-on-one coaching is ideal. The rep gets to see how his or her judgment and knowledge plays out live with feedback from a skilled coach. When a person has the sales skills assessment needed for the role, it’s also helpful to examine their behavioral assessment to uncover the drive behind their selling.

The Knowledge Scenario: Low sales results, Low sales skills
Your sales reps who score low on the sales skills assessment and have low sales results need one thing — training.  You can hire the best reps in the world, with all the drive necessary to succeed, but if they don’t have core sales skills, they become a rocket without a direction. This one is fairly easy to adjust: start with solid sales training and reinforce with focused skill builders. By increasing a rep’s core sales skills, you are giving them the tools necessary for the role. These reps tend to be sponges and the sales skills training is absorbed and used.

The Leverage Scenario: High sales results, High sales skills
This one is the most complex of all. A terrific rep who emulates all the sales skills you want and creates outstanding sales results. Good as it is, you have two risks to stay on top of: 1) the rep may plateau because of time constraints; and/or, even worse: 2) he/she gets bored when “been there, done that” kicks in. In either case, your top producers need to be kept engaged, challenged, and leveraged. The leverage approach suggests that you examine all aspects of the person’s role to remove obstacles and increase support to give them as much selling time as possible. It may be additional technology or it may be a part time assistant but ultimately your goal is to leverage this talent with more time to sell.

In each of the four scenarios sales analytics help remove the guesswork and provide you with laser sharp focus of what’s needed. Pay attention to the sales skills assessment scores, the behavioral assessment profile, and the reps’ actual sales results — those three data points provide the accurate insight needed to impact the sales performance of every member of your team.

Nancy Martini
Nancy Martini is President & CEO of PI Worldwide, publishers of the Predictive Index (PI) and Selling Skills Assessment Tool (SSAT). She is the author of the newly released Scientific Selling. In October she will present Sales Coaching 2.0: How Using Scientific Data Leads to Better Sales Performance as a keynote  speaker at the Sales & Marketing 2.0 Conference in San Francisco.

Timeless Sales Messaging Tips to Win Today’s Customers

What is the number one problem that stands between your sales reps and prospects? Chances are that their sales messages fizzle in the marketplace. Prospects don’t know you, your company or your product; they don’t understand your message; and they don’t care about your story or your unique selling propositions.

Back in 1888, very few people had heard of George Eastman and his little black box that he called the detective camera. Only a few people understood photography, and even fewer knew his company. He started a sales revolution with the simple and compelling message: “You press the button, we do the rest.” Eastman’s sales message was as innovative as his camera.

Since 1888, advances in technology have created a landslide of products and an avalanche of information. Today customers are bombarded with sales messages that they have learned to tune out faster than ever.

Ask marketers and they’ll tell you that every year response rates decline. Today, more than 99 percent of all promotional emails are ignored or deleted. Why? The subject lines are boring, boilerplate messages. Ask sales managers and they’ll tell you that 90 percent of all prospects ignore a salesperson’s attempt to close the sale. Why? Because most salespeople talk about how great the product is, but they have little understanding of how their product can enhance their prospect’s business.

Why do most sales messages fizzle? When companies think of innovation, they think of innovative products, processes and technologies, but not messaging. What makes effective customer messages sizzle? The first author to write about selling with sizzle was Elmer Wheeler.

Wheeler’s bestselling book Tested Sentences That Sell was published in 1937, it revealed his experiments with sales messages and their impact on prospects. Wheeler spoke about meaty words that prospects could sink their teeth into and watery words that had little impact.

The world has changed since 1937, the advances in technology have been remarkable and business has become a lot more complex, yet human nature stays the same. For example, Wheeler found that if a waiter asked, “Would you care to order a red or white wine with your dinner?” it would double the sales of wine. Compare that with the unproductive questions that most waiters ask today: “What would you like to drink with your dinner?” Wheeler taught his students: “Don’t ask if, ask which!”

Today, winning customers has less to do with the right choice of products than with the right choice of words. Every market has its own jargon, acronyms and buzzwords that salespeople need to know. Each prospect lives in a different world that is governed by different preoccupations, perceptions and preferences. While a CEO’s perception focuses on the future, strategy and efficiency, the CFO’s preoccupations revolve around cash flow and ROI. For a sales message to gain access to the prospect’s mind it must reflect the language of the market, the preoccupations of the prospect and the challenges of the company. If salespeople want to get a seat at the table, they need to initiate the right conversation and speak the customer’s language.

Today’s successful companies take a more strategic approach to creating and distributing effective sales messages. The new process is called sales enablement which is designed to give each salesperson direct access to the collective intelligence that already exists in a sales organization. Why should salespeople reinvent the wheel every time they need to create a proposal or prepare for a call? Why should salespeople quiz each other for customer testimonials or to find the best practice for negotiating a deal? Why should salespeople create their own laboratory for tested selling sentences?

As regular host of Sales 2.0 Events, I am continually amazed by the sophistication of sales enablement solutions that can help teams collect their best “message assets” (such as talking points, white papers, conversation maps, persuasive stories, presentation videos, proposal templates, market overviews, research data, ROI analysis, customer testimonials and more) and make them instantly available to the entire sales team.

I am sure that Elmer Wheeler would come up with a clever way to describe such innovation in one sentence: “Sales Enablement is the crunch in the cracker, the whiff in the coffee, the pucker in the pickle and the commission in the close.”

Gerhard Gschwandtner is the Founder & CEO of Selling Power. This post appeared originally on his blog. Gschwandtner will host the Sales Management 2.0 Conference in Philadelphia on March 5, 2o12 and the Sales 2.0 Conference in San Francisco on April 2-3, 2012.