VPs of Sales: Challenge Your Managers to Think Differently About Sales Productivity

status-quo.jpgNo one ever said that you had to be an Einstein to run sales, but his thoughts do apply: “Insanity is doing the same thing, over and over again, but expecting different results.” Yet many sales leaders seem to accept living with the insanity of sales ineffectiveness, or sales enablement programs that lack focus.

These sales leaders don’t know how to challenge their HQ team to change the status quo. If you run sales, take this as an opportunity to challenge your team to think differently. Here are five questions to ask.

1) “Tell me your plans for onboarding and sales training/enablement?”

What’s the first thing that your marketing and product managers will mention? If they respond with something about new product capabilities, it’s backwards. We guarantee the results will be out of alignment, and will not be well received by the field sales team.

Bottom line: if you don’t have a single sales-led definition of the strategy and the outcome, go and get one.

2) “Whose journey are we on?”

Progressive sales teams don’t just think about sales process; they start by thinking about their buyer’s journey. At a minimum, it’s a progressive engagement model. Properly adapted, it’s a sales culture change that matches 2012 reality and means better selling results, less waste, and a far better way to organize your training and content.

Bottom line: if you don’t have a well defined buyer’s journey, and then properly map your sales process to it, then get your top field sales practitioners in the room with your sales ops and marketing leadership and develop one.

3) “Do John and Jane know when to ‘go/no go’?”

Do your average sales reps understand what they need to discover and discern, and how this relates to the key “go/no go” decisions they need to make at each stage in the buyer’s journey? Sometimes the best decision might even be to disengage and nurture for the future. Top performing reps intuitively get this and mediocre ones don’t. Therefore, mediocre reps struggle, believing every deal is worth winning. Again, it’s simple. Knowing what you need to know and what you don’t at each stage for “go/no-go” can dramatically improve your sales effectiveness.

Bottom line: get your best reps into a room and ask them to map their “go/no go” decisions against your buyer’s journey. Then bake this into your sales process and ask your sales managers to instill this discipline into their forecast calls.

4) “What sales capabilities are we missing?”

Play “find the missing sales capabilities” with your best people. When critical sales capabilities are not well developed, they prevent your team from engaging, closing bigger deals, or compressing the sales cycle. A hint: less is more.

Bottom line: identify the top three sales capabilities that are the common denominators within your best performers. Then ask your sales managers – does our sales enablement address these? It doesn’t? Perhaps it’s time to send you to pasture.

5) “How well do we coach?”

You probably have multiple levels of sales management. Ask yourself: “What impact do these coaches have on our overall selling effectiveness, and where are my coaches?” Hard experience as professional coaches has taught us that any program where we can’t find committed manager-coaches is flawed.

Bottom line: get your top coaches into a room and ask them how they’re improving performance and how can you help. Document the responses, coach the lesser coaches, and bake it into the performance review process. John Wooden would approve.

Steve Crepeau
Steve Crepeau and Jeremy Barnish are panelists on the “Challenge Your Company to Think Differently about Sales Enablement” breakout session at the Sales & Marketing 2.0 Conference this October in San Francisco. For a copy of his book, Effective Enterprise Sales Enablement, email him at screpeau@truesalesresults.com.

5 Misconceptions about Sales Enablement Plans

Leading analysts and companies we work with agree on the top issues sales leaders struggle with year after year:

  • conversion ratios are falling,
  • fewer sales reps are making quota,
  • sales rep attrition rates are rising,
  • it’s taking longer to effectively ramp up new sales team members, and
  • there is increasing misalignment between sales and marketing.

To overcome these challenges, every sales leader needs a strategy and systematic program to build key sales capabilities and deliver them to the entire team via focused content and iterative training. In other words, they need a sales enablement plan. For each week that you can shave off the time it takes to get a new sales rep to productivity, you can see the benefits in the form of real revenue dollars. It’s really as simple as that.

8 Things We Learned That Could Move Your Sales Enablement From Yawn to Wow.

 

Yet, when we sit down with clients to build out sales effectiveness content and training, we scratch our heads at their misconceptions about what sales enablement means. Here are the top five misconceptions we hear:

1) “We’re swimming in messaging content … let’s do some more and organize it better!” At the most basic level, sales enablement requires two key things: the right content and effective training to get it into the brains of action oriented sales people. The skew in a lot of organizations, however, is on volume of messaging content rather than a balance of content and training. Worse, the problem is not just volume, it’s also the type of content they make available – most construct “product-out” messaging, when most effective sales people think “customer-in” messaging.

2) “Just give them the value props and they’ll work out how to sell it.” Sure, maybe the top 20% will do that, but the others will simply struggle and pretend that they get it. A good sales enablement program strives to make “the many” as good as the best practices of “the few” based on tribal knowledge from the field, where the real lessons are being learned every day.

3) “Sales enablement is tactical and should be designed and done by marketing or sales ops.” Sure, both make an invaluable contribution, but the one with the quota should own the show. Our strong belief is that the strategy and ownership of sales enablement should not be delegated by sales leadership to others. Bottom line: sales leadership needs to identify the problem in the gap between company strategy and field sales execution, set a strategy and define outcomes aligned to the buyer’s journey, and orchestrate a sales and marketing process that optimizes your ability to sell more effectively.

4) “Why do it at all? It’s not adding to my top line! Let other companies train our sales reps and we’ll just hire them. Then pistol-whip them to perform.” This is very common in the more, shall we say, “traditional” VPs of Sales (aka anachronistic dinosaurs) who view enablement as just another fad sales methodology or generic sales skills training that they did themselves. Yet, in our two decades-plus of B2B enterprise selling, we have never come across anyone who has been able to staff his or her team with a full complement of such highly performing automatons. In 2012, the reality is that your team is constantly in flux: reps are not making quota, customers are harder to engage, and even normal attrition means you are losing a good chunk of your people annually.

5) “Use technology to deliver the right information at the right time in the sales process to the right person.” Technology is an enabling agent, not a panacea. Salespeople don’t learn by downloading, they learn best by doing and practicing against real world or close-to-reality scenarios in a competitive environment. This, in my opinion is a crucial element that is paramount to the success of any good program.

Steve Crepeau
Steve Crepeau is CEO of True Sales Results. He’ll be a panelist on the “Challenge Your Company to Think Differently about Sales Enablement” breakout session at the Sales & Marketing 2.0 Conference this October in San Francisco. For a copy of his book, Effective Enterprise Sales Enablement, email him at screpeau@truesalesresults.com.